MNsure Triage as Website and Call Center Crash
Thousands of Minnesotans already traumatized by up to 67 percent increases in individual health premiums experienced another shock today. The MNsure state health insurance exchange and help center intermittently crashed at the worst possible time, the start of the new enrollment season on November 1. News accounts report that a deluge of robocalls apparently flooded MNsure phone lines, but it's far from clear what's caused the technical problems that have dredged up bad memories of the disastrous launching of the state health insurance exchange three years ago. The breakdown is under investigation. The website at the state’s health insurance exchange opened for business at...
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